Damp and mould inspections

Current resourcing issues within our Healthy Homes Team has meant that we have not been able to book damp and mould inspections for customers when they first contact us. Where this has happened, the repair has been allocated to the Healthy Homes Planners to arrange the inspection. We are currently working to address Surveyor resourcing issues. Whilst we do this, there are longer wait times for customers to be given an appointment. If you believe the damp and mould in your home requires an urgent inspection, please call 020 8080 6587.

Email us

For all enquiries except homelessness issues, please email talktous@barnethomes.org.

How to contact us about homelessness

Email:  housingadvice@barnethomes.org

Phone: 020 8610 3539 Open 9am to 5pm, Mon to Fri (excluding bank holidays). Except on Thursdays, where opening hours are 11.30am to 5pm. Customers are only seen in the office by appointment.

Outside of these hours, if it’s an emergency you can call 020 8389 2000.

If you are likely to become homeless it is important that you contact us as soon as possible. The earlier you get in touch, the sooner we can provide advice to help you.

Call us

Our Customer Contact Team can help you between 9am and 5pm Monday to Friday. We also offer a 24 hour emergency call service through the same number.

Call: 020 8080 6587

Customers are only seen in the office by appointment.

Text Relay: 18001 020 80 80 6587 – this is for people with hearing and speech difficulties to contact us.

If you phone or email us, please remember our staff are here to help you and should not be subject to abuse. We have a zero tolerance on verbal abuse or the use of discriminatory language. We’ll end calls if such language is used.

Report damp and mould

If you have damp and mould in your home, please report it to our Healthy Homes Team using this online form. Using our form will be the quickest and most efficient way we can help you.

Complaints

We know that things can occasionally go wrong and will do everything we can to make things right.

We welcome feedback as a valuable opportunity to learn from mistakes and make improvements for the future and on receiving a complaint, we expect our staff to listen and put things right quickly and informally.

Click anywhere in this box for further information.

Requests for personal data

You have the right to request a copy of the information we hold about you – known as a Subject Access request.

Click anywhere in this box for further information.

Freedom of information requests

We provide a lot of information for residents, service users and the general public.

If you cannot find what you are looking for, then you can submit a Freedom of Information request. You may also use our search facility option or find more details in our publication scheme.

Click anywhere in this box for further information.

Press enquiries

Email: andrzej.perkins@barnethomes.org

Let2Barnet

Phone: 020 8359 4761
Email: let2barnet@barnethomes.org

Where to find us (appointment only – please read carefully)

We operate on an appointment-only basis.

Our office is located at 2 Bristol Avenue, Colindale, NW9 4EW.

Although we share the building with Barnet Council, Barnet Homes Housing Options has a separate reception entrance located at the side of the building. 

If you do have an appointment, go directly to Barnet Homes’ reception.