Barnet Homes will normally only provide a repairs service for items we are responsible for under the terms of your lease.

For all other repairs, leaseholders must appoint their own tradesperson.

Repairs responsibilities

Type of Repair Location Barnet Homes Leaseholder
Plumbing works
Clear blockage or repair leak to main soil stack, rainwater pipes and gutters Communal •
Clear blockage or repair leaking waste pipe Communal

 

 •
Repair burst or leaking water pipe Up to and including the main stopcock •
After the main stopcock to the flat or maisonette •
Replace/ repair water storage tank (including ball valves to prevent overflows) Communal •
Individual

 

 •
Repair/ replace or re-washer mains stopcock To the block •
Inside the flat or maisonette •
Clear blockage or repair leaking waste pipe, trap, and fittings including branches up to the soil stack. Inside the flat or maisonette •
Repair or replace bath, basin, sink, taps, WC. Inside the flat or maisonette •
Heating and electrical works
Heating and hot water Communal •
Inside the flat or maisonette only •
Flue liner •
Rewiring Communal •
Renewal/repair of fittings Communal •
Repairs to Assist (alarm system) apparatus •
Repairs to communal door entry systems including all apparatus and handsets Communal and  inside the flat or maisonette •
Repairs to all fuses – excluding the providers mains Inside the flat or maisonette •
Renewal of consumer unit (fuseboard) Inside the flat or maisonette •
Rewiring (up to lateral mains) Inside the flat or maisonette •
Renewal/ repairs of fittings Inside the flat or maisonette •
Repairs to individual doors bells Inside the flat or maisonette •
Ventilation system Communal areas •
Inside the flat or maisonette •

Whose leak is it anyway?

We regularly receive calls from leaseholders who are uncertain who is responsible for leaks into their home. Here’s a guide:

Where is it coming from? Who lives there Who is responsible Contact
The flat or maisonette above Barnet Homes tenant Barnet Homes 020 8080 6587
The flat or maisonette above Barnet Homes leaseholder The leaseholder Contact them directly
The flat or maisonette above The tenant of a Barnet Homes leaseholder The leaseholder Contact them directly or inform your leasehold housing officer on

020 8359 6020.
Roof, guttering, balcony or shared water supply or waste pipe. Barnet Homes 020 8080 6587
Your own flat You or your tenant You Contact a reputable tradesman or your managing agent.