Please tell us what you think for a chance to win an iPad mini or one of 5 x £100 vouchers!

Our tenant and leaseholder surveys are extremely important to us. They give us a clear indication of the views of our customers, and help us shape the services we provide. One in three tenants and all leaseholders will be receiving their survey in the next few days.

One in three residents and all our leaseholders will receive a survey. We will also be surveying our non-secure tenants, and those living in temporary accommodation. Please return your completed questionnaire, with your contact details, and return it free of charge in the FREEPOST envelope supplied by Friday 23rd September 2016.

For returning it, you can choose to be entered into a prize draw with chances of winning one of the following prizes donated by our contractors;
1st prize – iPad donated by Morgan Sindall property Services
2nd prize –iPad mini donated by Morgan Sindall Property Services
5 x 3rd prizes of £100 of high street vouchers donated by Mears

All of your information will be treated in the strictest confidence and will only be used to monitor Barnet Homes services.

If you have any questions or concerns about this survey or if you require a copy in large print, please contact Tim Harper on 020 8359 4580 or email timothy.harper@barnethomes.org.

Alternatively you can contact Barnet Homes FREEPHONE on 0800 389 5225.

By taking part in this survey, it will help us work with you to improve your housing services.

We last carried out our tenant survey in 2014, and our leaseholder survey in 2013. Here are some of the positive changes we’ve made, acting on your feedback.

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You said: You would like to establish resident associations

We did: Supported five resident associations and two community groups with advice and funding.

You said: You would like to have more of a say in scrutinising our business

We did: We continued to expand our Performance Advisory Group, giving them more involvement in improving our services.

You said: You would like to see more done to tackle anti-social behaviour

We did: Improved our links with local partners including the police and Barnet Council to deliver a more joined-up and effective service

You said: You would like to know what works are planned for our blocks and estates for the future’

We did: We now publish a 5-year major works plan on our website.

You said: You would like more support for work and training

We did: Organised skills and employment courses, attended by 225 residents, and continue to employ a number of apprentices.

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You said: Can your contractors carry out repairs that I am responsible for in my leasehold property and recharge them to me?

We did: Our repairs contractor Mears now offer a repairs service to leaseholders.

You said: There should be better quality assurance in work delivered by contractors

We did: Improved our approach to quality assurance of work delivered by contractors, focussing on the complex jobs that are more prone to issues

You said: You need more flexible payment options for major works

We did: We now offer interest free payment terms over a period of up to 10-years for resident, and in some cases non-resident leaseholders.

You said: You would like to see more value from our caretaking service

We did: We have comprehensively reviewed the service with a view to improving the quality and value, while maintaining local presence and continuity within the community

You said: You would like to sub-let our leasehold property through Barnet Homes

We did: We now offer the Let2Barnet Gold management service to Barnet Homes’ leaseholders wishing to sub-let their properties.

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