Dear fellow resident,
I have pleasure in writing to you and reporting back on the last two Resident Board meetings held in June and September this year.
Our Summer meeting, in June, was a great success, and I want to extend a heartfelt thank you to the Resident Board members who attended and contributed. This time we introduced a new meeting format that focused entirely on addressing the top concerns that we have collectively as residents. This shift allowed us to dive deeper into the most pressing issues, ensuring that we spend our time tackling the matters that impact us residents the most. The feedback was overwhelmingly positive, and we’re excited to continue with this more streamlined and focused approach in future meetings.
In our September meeting, the theme continued. We are moving forward with the repairs and communication improvement plan – with focused meetings, we’re excited about the improvements and happy to see a reduction in the complaints area. There are a number of steps Barnet Homes has taken to improve this area, including recruiting more customer service agents, a call-back service for residents with new repair requests or repair chases and improving diary management. Their responsiveness to customer queries has improved from 65.6% in the first quarter of 2023/24 ton 84.4% in June 2024.
If you would like to be part of shaping and helping the services that we need, please do not hesitate to get in touch with Deborah Beckford by email on deborah.beckford@barnethomes.org or call 020 8359 5307
Wishing you all a wonderful autumn/winter!
Best wishes,
Tatiana