If you are struggling to pay your rent or need advice, please remember that our Income Collection Team is here to help you. We can support you with repayment plans, discretionary housing payments, welfare benefits, and hardship funds. We can also refer you to our inhouse welfare benefits advisors who can carry out further checks to see if you may be entitled to further state benefits.
Please give us a call on 020 8610 3538 between the hours of 9am and 5pm. Further advice is also available on our website at barnethomes.org
We may get in touch with you by phone Over the coming months, the Income Collection Team will be introducing an alternative method of communication to get in touch with you to discuss your rent account. You may start to receive calls and messages from the following three numbers:
020 8068 0301,
020 8068 0061
and 020 8068 0062
We are aware that people can be cautious about answering calls from unknown numbers – and for good reason. Please be assured that contact from these numbers are from us; we are trying to get in touch with you to discuss your account and offer support if necessary, to sustain your tenancy.
When you engage with these messages, we will never ask you to give any information directly to the automated caller – instead, you can be put through to a colleague who will then take you through standard data protection questions to access your rent account.
If you would prefer to contact us directly after receiving contact from one of the above numbers, you can reach us on 020 8080 6587 or 020 8610 3538. Please note, any telephone numbers that we have on our system for your account may be contacted – this includes Third Parties whose telephone numbers you have given for us to contact on your behalf.