How well are we doing?

The Regulator of Social Housing (RSH) is creating a new system, called ‘Tenant Satisfaction Measures’, for assessing how well social housing landlords in England are doing at providing good quality homes and services.

This new approach involves monitoring a range of standard satisfaction questions as well as key performance information, including for areas such as building safety. It means tenants will be able to see how we are performing and how we compare with other landlords.

It’s important for us to know how you feel about the services you receive from us, and we will continue to seek your feedback through a range of questions in our satisfaction surveys. The new tenant satisfaction surveys will start in June 2023, and we will share results with you in 2024.