Gas leaks can kill you. Please make sure you read the following advice.
If you smell gas
If you smell gas call National Grid on 0800 111 999 free of charge at any time, day or night.
If you are deaf or hearing impaired the Minicom or Textphone number is 0800 371 787.
• Don’t turn electric switches or appliances on or off
• Don’t use your mobile phone inside your home
• Don’t smoke or use naked flames
• Immediately turn off the incoming gas supply at the meter
• Open windows to allow the gas to escape
• Leave your home so that you are breathing natural air
• Call the National Grid
Just pick up the phone, dial the number and you will be put through to a trained operator who will take all the details.
Leave the property and
contact us to let us know you followed these guidelines. We will take follow up action where necessary.
Keep your appliances safe
Faulty appliances can give off poisonous carbon monoxide fumes. You can’t see or smell carbon monoxide gas, but it can kill.
Never:
• Cover an appliance or block any air vents.
• Block or cover outside flues.
• Block any fixed ventilation airbricks.
• Interfere with your boiler or try to take its cover off.
• Use an appliance that may not be working properly.
Always:
• Get permission for any improvement that will affect a room containing a gas appliance - this is covered by law.
• Report an appliance you think is not working properly.
For more advice about gas safety phone our gas contractors, MITIE, on 0800 121 7722 or 01689 806 001.
You can find more details about our annual gas safety checks and servicing
here if you are a tenant. Leaseholders can find more details
here.
More information about protecting you and your family from carbon monoxide poisoning can be found
here (external link).