If you receive a demand and are not satisfied with your bill you should do the following:
• Promptly pay for all the services or works that you are satisfied with.
•
Contact us to explain why you are not satisfied with the charges.
• Follow up a phone call with a letter or email to your Leasehold Housing Officer confirming the details of your dispute.
• Your Leasehold Housing Officer will respond to you within ten working days.
If you don’t pay
• Barnet Homes will write to you and give you an opportunity to clear your debt, usually within seven days of the letter sent.
• If you have financial problems we may be able to refer you to a money or debt advisor.
• If payment is not received then we may approach your mortgage lender for payment.
• We will also instruct our solicitors to take legal action to recover the service charges you owe us.
Remember, we offer a range of support to help you keep up with payments. You can find more information
here.