Barnet Homes will normally only provide a repairs service for items we are responsible for under the terms of your lease.
However, in some cases we may also be able to carry out repairs to other items and charge you the cost. Contact us to find out more.
We aim to deal with the most urgent repairs most quickly:
• 24 hours – leaks causing flooding, total loss of water or electric supply. Any repair needed to prevent serious risk to health, safety or security.
• Three working days – partial loss of water supply, repairs to fire doors, repairs to broken glass, partial loss of electric supply, leaking pipes or roofs.
• 15 working days – repairing or replacing outside doors, windows, or repairing the roofs or chimney stack where the roof is leaking.
• Within four months – non-urgent fencing repairs or replacements.
Please note that we will need to charge you for the cost of emergency work, plus an administrative fee for managing the work, if a delay would cause damage to neighbouring properties or put the health and safety of other residents at risk.
Entering your home
You must allow our staff or contractors into your home to inspect and carry out any repairs or improvements.
We will give you at least 48 hours notice and will try to arrange to call at a time that is suitable for you.
There are many reasons why we may need to come into your home, including:
• repairing a door entryphone
• repairing or improving your windows
• inspecting leaks which affect other properties in your block.
In an emergency we may need to enter your home without giving you written notice. If this happens, we will try to contact you. If we need to break in, we will make the property safe before we leave.