Contacting the contractor
At the start of the project you will receive an information pack from our contractor partner with contact numbers for their staff who will be managing the work at your block.
If you have any questions or concerns, please contact our contractor in the first instance.
They are there to support you and are your point of contact during the works. If you feel our contractor has been unable to help or answer your concerns, you can contact us.
Your contacts at Barnet Homes
You will have two main Barnet Homes contacts during the major works – a project officer and a leasehold development officer.
Project officer
They are responsible for monitoring the work from start (when blocks are surveyed) to finish (the end of the defects liability period).
This includes checking the proposed works and costs with contractors, attending consultation surgeries, inspecting and signing off works, and being available to answer any technical queries you may have.
We will give you the name and contact number of your project officer as part of the initial consultation.
Leaseholder development officer
Your leasehold development officer will send you an initial letter to confirm the works are taking place, and a further letter giving you a breakdown of estimated costs for the works. This is called the Notice of Intention.
Your leaseholder development officer will attend the consultation surgery, and you can continue to ask them any questions or make any comments throughout the consultation period.
Finally, when the consultation period is over, you will receive a letter from your leaseholder development officer summarising all comments, questions and concerns raised during the consultation and responses from Barnet Homes.