We aim to give you as much notice as possible before carrying out works to your building.
If you will need to pay more than £250 for work, you will receive formal consultation notices before we start.
What and when to pay
We will send you an estimated breakdown of costs at the beginning of the official consultation period. By this point it is likely that most, if not all, of the works specified will be carried out.
You can find a sample bill explaining the breakdown of costs in our Leaseholder major works information pack.
If you think you may not be able to pay for the works in one go, you may wish to set up a payment arrangement at this point. This will allow you to spread your payments over a longer period of time. To discuss setting up a payment arrangement, contact us.
When work begins we will send you a ‘start-of-works’ invoice. If you intend to pay in full rather than by a payment arrangement, we recommend you pay 85 per cent of the total estimated cost of the works.
This will ensure that you do not overpay if the actual costs are lower than the estimate.
When the works are completed we will send you details of ‘interim costs’ (ie costs before the defects liability period), and any resulting adjustments to your account will be made then.
We will send you a final account notification at the end of the 12-month defects liability period.
Please note: we offer a range of loans, discounts and instalment schemes to help you meet the costs of works.