I can't receive any TV services (digital or analogue)
-
Check that the cables are firmly pushed into the wall plate socket labelled TV and firmly pushed into the socket on the television set.
I can’t receive digital television
-
If you are using a Freeview box, make sure that this is switched on both at the wall socket and via the power switch on the remote control
-
Make sure that the cable between the face plate and Freeview box is connected at both ends and the plugs firmly in the sockets
-
Make sure the SCART lead between the Freeview box and the television is plugged in at both ends and the plugs are secure
-
If your Freeview box is linked to the television via other equipment (such as a video/DVD recorder) ensure this equipment is plugged in and switched on.
I've got a picture on the television but no sound
-
If you have a Freeview box make sure the SCART lead is firmly connected to the Freeview box and the television socket.
-
Make sure the TV volume is turned up and the TV has not been muted
I've got sound but no picture
-
If you have a Freeview box, make sure the SCART lead is firmly connected to the Freeview box and the television sockets
I can only receive some of the channels I normally get
-
If you are watching digital television you may need to retune your set top box or television, please consult the manual supplied for further information as to how to do this.
I can't receive Sky services
-
Please check that the cables connecting the receiver to the face plate are securely connected and that all SCART leads are secure at both ends.
What if problems continue?
If none of the checks above have solved your problem, and you believe your system may be faulty, please contact us.