Please use our freephone 0800 3895225 or email talk2us@barnethomes.org. Our customer service team aim to answer most enquiries, but will refer you to our specialist teams if necessary. 

You can now request repairs, tell us about neighbour nuisance, fly-tipping, graffiti etc., using our new community text service.  Send your message to - 07786200425

Specialist Teams which can be contacted directly

Repairs

To report a repair use our freephone number 0800 3895225 or our online form

Regeneration Teams

If you live on a regeneration estate and it is not about a repair, please contact your local team. You can get this information  by choosing the relevant office from the 'At the Office' tab on the left hand navigation.

Home Ownership Services

If you have a leasehold matter or right to buy enquiry you can phone Home Ownership Services on:
020 8359 4813 for Edgware and Hendon
020 8359 4147 for Barnet and Finchley

Or email: Homeownership@barnethomes.org

Customer Service Service Standards.

Your feedback is important . . .

We want to provide good-quality services for everyone but things can go wrong. If they do, we need to know so we can put them right and learn from them. We welcome all feedback about our services. Your feedback helps us to improve our services and helps us make sure that we treat everyone fairly.

How can I give you my views?

Fill out the Complaints, Compliments and Suggestions form.
You can give your views in person to any member of staff, at our offices, or over the telephone to our customer services call centre, telephone 0800 389 5225 .
We can provide help with interpreting, audiotape, signing and braille.

How your views make a difference to our staff and to our services

• Managers use complaints information when they look at the training needs for our staff,
• Managers use complaints information to assess our staff.
• Our Board of Directors and Barnet Council's Chief Executive review our complaints to monitor our performance
• Our Chief Executive and Senior Management Team look at complaints, comments and suggestions to see how you think we are performing,
• Your views are used to make our services better and when considering new services, for example, Caretaking plus.

Annual Customer Feedback Report 2007