Our Assist alarm and monitoring service offers you help and security at home at the touch of a button.

It is designed to summon help, using your telephone line, if and when you need it – 24 hours a day, 365 days a year.

By simply pressing a button on the unit or the radio button worn as a pendant, badge, or bracelet, our response centre staff know who you are, where you live and are able to talk to you.

How does it work?

You can activate the alarm unit from any room in your home using the radio button you are wearing.

The microphone on the alarm unit is so sensitive it will pick up your voice from a considerable distance, even if you are in a different room. You do not need to pick up the phone.

When you press the button, it automatically dials the 24-hour Assist service, and connects you to our and caring professional staff.

They will then send the necessary help and talk to you until it arrives. This may be phoning for medical assistance, the emergency services or a contact you have nominated, such as a friend or relative.

Assist charges

The Assist guarantee

We will:

• install an alarm within three working days of receiving your application, or more quickly if you need it
• answer alarm calls within 60 seconds
• be at your home within 30 minutes if you require an Assist community support visit
  

Get in touch

You can apply for Assist by:

Phone 020 8359 4841
Email assist@barnethomes.org

Other services

Assist offers a range of further services to protect you and give you reassurance at home.

These include:

• Key safe scheme

• Free home fire safety checks
• Telecare service 
• Lone worker monitoring for people who work alone