Why are we changing?

Barnet Homes has a legal obligation to keep the structure of council homes in good repair, but the responsibility for some repairs is shared between tenants and Barnet Homes.

What are we changing?

Barnet Homes has provided a gold star service on a bronze budget. With the current economy and our drive for value for money, a planned and programmed approach would give a more productive and professional service for customers.

What are the benefits?

A prompt, efficient and effective service, which is accountable and transparent to residents

• A more planned approach to repairs so homes are warm and dry and in a good state of repair
• High standards of customer care
• Maximising the lifespan of our homes by balancing spending between planned maintenance and day to day repairs
• Monitoring our performance using feedback from tenants.

How we will support you

Our service will ensure we will carry out repairs with due consideration for our tenants and their circumstances.

In consultation with our residents and contractors, we will be introducing training for minor repairs to help tenants maintain their home.

Summary of  the new policy
See the new policy