If you are not happy with something we have done or have not done, please let us know. We would also like you to let us know when we have done something well or if you have a suggestion about something we could do better

Complaints

We have three steps for dealing with complaints. Click here for a copy of our Stage Three Complaints Panel Terms of Reference.

Barnet Homes welcomes the comments of our customers and the Talk2Us procedure ensures that complaints, comments and compliments are heard.  We aim to resolve complaints and learn from all forms of feedback in order to develop and improve our services. However, habitual, persistent or unreasonable complainants can disrupt the work of a department or an individual and divert time and attention from the delivery of high quality services to all residents.  The difficulty in handling such complaints can cause undue stress for staff and place a strain on time and resources. Click here for our policy which will be implemented when a complainant is identified as being habitual, persistent or unreasonable. 

Compliments

When we receive your compliment we will write to you to thank you within 10 working days. Compliments will be shown to the manager of the service or person you compliment, and they will be congratulated for providing good service. 

Suggestions

When we receive a suggestion, we will write to thank you within 10 working days. A manager will let you know within 25 working days how we will put your suggestion into practice or explain why we can't. 

To log a Complaint Compliment or Suggestion please use the Talk2Us online form