Culture is “the way we do things around here”. The following has been created using the words and ideas of Barnet Homes staff across our organisation.

The Challenge

Our biggest challenge is to make us better than what we were before we became Barnet Homes and to keep us there. We will challenge behaviour which is “old culture” and support behaviour which is Barnet Homes culture.

Customers

In Barnet Homes we have two types of customers. Our primary focus is our residents (tenants and leaseholders) and we will all make sure that we work towards creating and maintaining satisfied residents and delivering homes to at least decent homes standard. If something gets in the way of doing this we will be positive, pro-active and creative in finding an acceptable solution.

We are also customers of each other. When working with colleagues from other areas of Barnet Homes we will support, negotiate, listen and communicate to achieve the goal.

Our People

Our people are our most important asset. We will work together by breaking down barriers within the service, being open with each other, treating each other with respect and developing trust with everyone we have contact with.

We will communicate appropriate information to each other clearly and in a professional manner.

We will help each other overcome obstacles through discussion, consensus and by encouraging and accepting training where the need is identified.

Our reward for achieving our goals will be acknowledgement for a job well done. We will request feedback and provide each other with feedback.

Management and Supervision

We are all experts in what we do so management and supervision will be flexible and supportive so that people can use their expertise within clearly agreed boundaries. Decisions will be made by the people with the right knowledge and skills to make them. We shall seek opportunities to develop each other's skills so we feel confident that we are doing a good job.

Opportunities

Each enquiry, request for service, problem or complaint is an opportunity to impress our customers and to learn. We will take responsibility for any enquiry that comes our way, view problems positively and involve those who can contribute to the solution. We will share the learning with anyone who can benefit from it.

Barnet Homes is my employer of choice and I am happy and proud to work for them.