Barnet Homes offers seminars on a variety of topics of interest to an audience of social landlords.
The events are designed for those who wish to pick up ideas to improve their performance, to discuss best practice and learn what has been tried and tested by Barnet Homes.
Seminar subjects have included rent collection, reducing the number of avoidable phone calls to landlords’ call centres, and effective resident scrutiny of their services.
Find out more about what's on offer.
Email us or call
020 8359 4752.
Here's what participants have said about our seminars and workshops:
“The avoidable contact workshop pulled together elements from a call centre environment that are familiar to most organisations. The big difference was it focussed on the true nature of a contact centre - to serve the customer, not as an admin function for the rest of the organisation. It reinforced the need to equip call staff with knowledge of all areas of the business and to ensure communication between these is second nature for a slick operation.”
“The work of the Rental Income Team is a real credit to Barnet Homes, truly exceptional. I found their presentation about maximising rent collection excellent and felt a sense of real team spirit with staff who knew their stuff.”
"It was very useful having the opportunity to hear from Barnet Homes residents directly involved in scrutiny and get more of a sense of how resident scrutiny actually works in practice. A great day and very informative, with the benefit of being able to ask the residents questions throughout.”