Annual Service Charges
You should have now received your new estimate service charges for 2023-2024.

Please remember estimates are payable quarterly in advance, however you can choose to pay by ten monthly instalments to help spread the payment.

Major Works Charges
We are currently carrying out a number of essential health and safety related work programmes across the borough. These include:

  • replacing electrical rising mains
  • installing or upgrading communal and emergency escape lighting
  • fire safety works
  • works to the cold-water storage systems
  • window and roof replacement programme

Prompt payment incentives are available for both annual service charges and major works charges. These include:

  • £10 incentive for payment of annual service charges in full in the month of April
  • £10 incentive for first set up of direct debit for annual service charges
  • 2.5% incentive for payment of major works charges in full within 28 days of the invoice

Whilst these works are necessary, we understand that the costs may place a financial burden on some of our leaseholders, particularly in the current difficult economic climate.

If you are experiencing financial difficulty, you are encouraged to contact your Income Collection Officer as soon as possible to discuss payment options.

In some cases, referrals can be made to organisations offering more specialist money management advice and support. The sooner you get in touch, the more chance we have of helping you. You can get help by contacting our Customer Contact Team on 020 8080 6587.