Barnet Homes’ annual results from the leading industry Business Intelligence experts – Housemark, that compares data across the housing sector are in.
Housemark benchmarks and analyses data across the social housing sector to show how providers perform on both cost and quality of the services provided.
The 2014/15 results show that Barnet Homes has reduced costs dramatically while managing to increase customer satisfaction!
When measured against our peers, which consist of 18 other London Councils and ALMOs (Arms-Length Management Organisations), Barnet Homes rank number 1 in the capital for housing management costs, number 2 for estate management costs and number 2 for leasehold services costs. This is made truly impressive when combined with the top quartile tenant satisfaction of 81% achieved in 2014/15.
To add to this, Housemark trend data also shows that our housing management overhead costs have reduced by 46% in the 4 years since 2010/11.
Barnet Homes’ Repairs & Voids have also come out on top for providing value for money in that operation, with the number 1 ranking for the cost of delivering the Repairs and Voids service and top quartile customer satisfaction results with the services provided.