It was a wet and windy night on November 7, but our housing surgery and HUB managed to attract over 60 people and took place at Barnet House.
Our HUBs take place every quarter and any resident is welcome to attend and speak to us about that session’s topic. Members of our Performance Advisory Group (PAG) also attend the HUB. PAG have an important role to monitor and scrutinise the performance of Barnet Homes on behalf of its 15, 000 residents.
Some highlights from the event included feedback on the much anticipated repairs and gas satisfaction survey. A presentation by Elliott Sweetman, Head of Operations (Environment), on the results of our recent repairs and gas satisfaction survey, showed residents satisfaction with these services are by 8%.
Performance Advisory Group
Jan Andersson, chair of PAG went through some of the customer service improvements that PAG have been a large part of introducing.
These include a Barnet Homes’ staff member calling residents for feedback after they have had a gas service or repair at their home and getting text messages to alert them when a contractor is on their way.
Customer Involvement
Tim Blanc, Head of Community Engagement, explained the roles of the team which include two new appointments, a Customer Engagement Co-ordinator and an Early Intervention and Prevention Manager.
There is more detail on the gas and repairs survey and the Community Engagement Team in this issue of atHome Magazine.
Community Quizdom!
We had a quiz session focussing on community activities and what you think of them. 62.5% of you felt we need to increase activities to reduce anti-social behaviour, 68.8% of you believe that open meetings are the best way to continue customer involvement and 63% of you said the best way of supporting customers through Welfare Reform and Universal Credit is to help them get back into work.
Email us at getinvolved@barnethomes.org if you would to know details of the next HUB.